At Ozanda, we strive to provide excellent customer service and ensure a hassle-free return process. Please take a moment to review the revised return policy below:
Return Policy:
- Contact Information: If you need to return a defective item, please reach out to our support team during weekdays (9:00 am – 5:00 pm). You can contact us via phone at 03 83951303 or email us at [email protected]. Our dedicated support team will be glad to assist you. Please have your order number ready when contacting us. Additionally, we may request photos and/or videos of the item to facilitate the return process.
- Packaging and Return Condition: To ensure the safe return of the product, it is the buyer’s responsibility to securely package the item to prevent any damage during transit. The item must be returned in its original, re-saleable condition, including all tags and packaging intact. Please refrain from sticking or writing on the item or its packaging, and only use the outer postage packaging for any necessary markings or postage stickers.
- Return Eligibility: a. Manufacturing Defects: If the product is found to be unusable or has a major manufacturing defect, the customer has the option to choose between a replacement product or a full refund through the original payment mode. b. Changed Your Mind: If you purchased an item by mistake or changed your mind, you may still be eligible for a refund. Please refer to the following criteria to determine your eligibility.
- Timeframe for Returns: Buyers have 30 calendar days from the delivery date to initiate a return. We kindly request that you assess your satisfaction with the product within this timeframe. To initiate a return, please contact our support team at 03 83951303 or [email protected] (Weekdays: 9:00 am – 5:00 pm), and they will guide you through the process.
- Refund Process: Once a return is authorized, we aim to process the refund within 6 business days. The refund will be issued through the original payment mode. In cases where a replacement product is necessary, it will be shipped at no additional cost to the customer. Please note that freight arrangements may vary based on the time elapsed since the purchase.
- Return Costs: a. Damaged/Faulty Products: If you are returning an item due to a discrepancy with our listing, or if it arrived damaged or faulty, we will cover the cost of return postage. b. Changed Your Mind: If you changed your mind or ordered the wrong item, you will be responsible for the return postage.
We appreciate your understanding and cooperation in adhering to our return policy. Should you have any further questions or concerns, please do not hesitate to contact our support team.
Thank you for choosing Ozanda. We value your satisfaction and look forward to assisting you with any returns or exchanges.