Once the payment gets cleared, items are normally dispatched within 1 to 2 business days; however, please allow around 5 to 10 business days for the items to arrive. Depending on the type of item you ordered, it would be sent to you through Australia Post or through courier. With the aid of a unique tracking number, buyers will be able to trace the delivery online. Before the payment is made, buyers have the full responsibility to give us with the exact delivery address and mobile phone number on the checkout page. Prior to the precise delivery day, courier providers (not Australia Post) generally contact the buyer.
Delivery may vary between peak seasons.
DELIVERY TIMES
All the following estimates are in business days. If you haven’t received your order within 10 days, then please give us a call at 03 83951303 or contact us via email at [email protected] with your order number in the message.
| Standard | Express | Bulky Items | |
| VIC – Metro | 3 – 5 | 2 – 3 | 3 – 5 |
| VIC – Regional | 6 – 8 | 3 – 5 | 8 -10 |
| ACT – Metro | 3 – 5 | 2 – 3 | 3 – 5 |
| ACT – Regional | 6 – 8 | 3 – 5 | 8 -10 |
| NSW – Metro | 4 – 6 | 3 – 4 | 4 – 6 |
| NSW – Regional | 7 – 9 | 4 – 6 | 9 – 11 |
| SA – Metro | 5 – 7 | 4 – 5 | 5 – 7 |
| SA – Regional | 8 – 10 | 5 – 7 | 10 – 12 |
| WA – Metro | 7 – 9 | 5 – 7 | 8 – 10 |
| WA – Regional | 10 – 12 | 7 – 9 | 12 – 14 |
| QLD – Metro | 6 – 8 | 4 – 6 | 7 – 9 |
| QLD – Regional | 9 – 11 | 6 – 8 | 11 – 13 |
| NT – Metro | 7 – 9 | 5 – 7 | 8 – 10 |
| NT – Regional | 10 – 12 | 7 – 9 | 12 – 14 |
| TAS – Metro | 6 – 8 | 4 – 6 | 7 – 9 |
| TAS – Regional | 9 – 11 | 6 – 8 | 11 – 13 |
DELIVERY FEE
Your delivery cost will vary depending on the size, weight and delivery location. You can check the delivery cost once you add products to the cart.
DELIVERY ACCEPTANCE
All deliveries are registered and require a signature upon delivery. If there’s no one at home, a card will be left with instructions to collect your order. Non bulky items can be delivered to the PO Box.
BULKY ITEMS: Once the product has reached the nearest depot from the delivery address, the delivery company will contact you via the contact number you have provided at checkout to arrange a suitable time for delivery. If no one is home at the time of delivery, a second attempt will be made to deliver the item free of charge before you need to pick up the item yourself from the depot (a card will be left with the details of the depot).
SPLIT CONSIGNMENT / DELIVERIES
On occasions, an order may contain multiple items which may need to be delivered by multiple courier companies. Hence the products may arrive at different times.
SHIPPING DELAYS
There could be delays in delivery from time to time due to the following reasons:
- Public holidays
- Incorrect shipping address.
- Pandemic like situations where the supply chain is affected due to staff shortages at courier companies
- If the payment capture process is unsuccessful your order will be delayed until alternate payment arrangements can be made.
- Occasionally if a particular product is in high demand we may need to re-order the product from our suppliers.