Terms & Conditions

Store Policy

General Terms

This website ozanda.com.au (hereinafter referred to as “Ozanda”) is operated by OZANDA INTERNATIONAL PTY. LTD. In these terms and conditions, “we”, “our”, or “company” refers to ozanda.com.au. “You”, “your”, or “customer” refers to the user of ozanda.com.au (including users from Australia and other countries).

By accessing and using ozanda.com.au, you agree to comply with these terms and conditions. We reserve the right to modify these terms at any time. Please read carefully before using our website. If you disagree, please do not use this website.

If you breach any of these terms, we reserve the right to take legal action and terminate your membership (if applicable). We also reserve the right to change the nature of our website or discontinue products and services without prior notice.

Privacy Statement

We respect your privacy. When you register on ozanda.com.au, we collect your personal information to process orders and communicate order status. Your email will be used to send newsletters if you opt-in. We will not sell, rent, or disclose your personal information to third parties.

Membership Registration

  • Members must be 18 years or older.
  • Browsing does not require registration.
  • You are responsible for updating any changes in your personal information.
  • Keep your username and password secure.
  • If you forget your password, you can request a reset.

Email Service

We send newsletters and promotional emails only to subscribers. You may unsubscribe at any time.

Website Content Changes

We reserve the right to change content at any time and cannot guarantee 24/7 uptime. We make every reasonable effort to ensure that product descriptions, specifications, images, prices, and availability are accurate and up to date. Minor variations in colour, appearance, or packaging may occur due to screen settings, manufacturing updates, or supplier changes.

Transaction Terms

  • All prices are in AUD and include GST. Shipping fees, where applicable, will be clearly displayed before checkout.
  • Orders usually ship within 2-3 business days after payment confirmation (exceptions apply).
  • Delivery times are estimates and not guaranteed.
  • Pre-order items may not be eligible for change-of-mind cancellation or refunds once the order has been processed. This does not affect your rights under the Australian Consumer Law.

Purchase Process

Customers may browse and select products, add them to the cart, and proceed to checkout. Please confirm product details such as size, material, and purpose before payment. You will receive an order confirmation email after payment.

Payment Methods

  • We accept PayPal, credit cards (Visa and MasterCard only), bank transfers, and cheques.
  • For bank transfers, please send proof to [email protected].
  • Cheque payments must clear before processing orders, which may delay shipping.

Shipping and Delivery

We offer free standard shipping across Australia for most products. Additional shipping fees may apply to certain products, remote or regional locations, or special delivery services. Any applicable shipping fees will be clearly disclosed before you complete your purchase.

Delivery is available on business days between 9am and 5pm, excluding weekends and Australian public holidays. Please provide an accurate delivery address when placing your order. Additional charges may apply if an incorrect address is provided or if changes to the delivery address are requested after the order has been processed.

Receipt and Inspection

Please inspect your package and products immediately upon receipt. Report any damage by emailing photos to [email protected] within 7 days. Keep the original packaging for returns.

Pick-up

Pick-up is available at Factory 1, 8 Ailsa Street, Box Hill South VIC 3128 by appointment only. Without prior booking, the warehouse is unattended. Please bring your invoice and photo ID. Third-party pick-up requires written authorization.

Returns and Exchanges

Returns must be initiated within 30 calendar days from the delivery date.

If you change your mind, you may return the item at your own cost, provided it is in original, re-saleable condition.

Wholesale orders, bulk purchases (e.g., more than 3 units or total price over $500), and commercial purchases are not eligible for change-of-mind returns or order cancellations.

For eligible change-of-mind returns, a 20% restocking and handling fee may apply. This fee does not apply to returns for faulty, damaged, or incorrectly described products where Australian Consumer Law provides a remedy.

For faulty or misrepresented products, Ozanda will cover return shipping costs in accordance with Australian Consumer Law.

Custom-made products are not eligible for change-of-mind returns. Once production has commenced, cancellation may not be possible. If you request cancellation after production has commenced, any refund or cancellation arrangement will be considered based on the stage of production and costs already incurred.

In rare cases, we may agree to cancel a custom-made order as a goodwill gesture. Any such cancellation will be considered based on the stage of production and expenses already incurred. If a cancellation is approved, any applicable refund amount will be confirmed before processing the cancellation.

These terms do not affect your rights under the Australian Consumer Law.

International returns are accepted, but the customer is responsible for all shipping costs and associated risks during transit.

Please do not send returns directly to our warehouse without authorisation, as they will not be accepted. Contact our support team for return instructions.

Online Security

We use reasonable measures to protect your account, but cannot guarantee internet security. Keep your account credentials safe and notify us of any suspicious activity immediately.

Content Upload Policy

Users must not upload illegal, defamatory, harassing, infringing, or spam content. We reserve the right to remove inappropriate content.

All website content including images, logos, and text are owned by ozanda.com.au and protected by copyright law. Unauthorized copying or distribution is prohibited.

Website Linking

Users may share website links but must not use our logos or trademarks without permission.

Liability Limitation

To the extent permitted by law, we are not liable for any direct or indirect loss resulting from the use of this website or products, even if advised of the possibility.

  • By using this site and purchasing products, you confirm you are at least 18 years old.
  • You agree to comply with these terms and conditions.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia.

By using this website and purchasing products, you agree that any disputes, complaints, or claims — whether raised through courts, tribunals, administrative agencies (including consumer protection authorities), or other dispute resolution mechanisms — shall be subject to the exclusive jurisdiction of the competent courts and bodies of Victoria, Australia, to the extent permitted by applicable law.

This clause does not affect your rights under the Australian Consumer Law.

While Ozanda is based in Victoria and these Terms specify Victorian jurisdiction, we are committed to cooperating with investigations by regulatory authorities from other Australian states, including consumer protection agencies, to help resolve disputes and clarify facts. However, such cooperation shall not be interpreted as a waiver of Ozanda’s rights to rely on the governing law and exclusive jurisdiction provisions stated above.

Entire Agreement

These terms constitute the entire agreement between you and ozanda.com.au regarding the use of this website and purchases, superseding all prior agreements.

Severability

If any provision is found invalid or unenforceable, it will be severed, and the remainder will continue in effect.

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